Comments on: Sigh @ Netgear Support http://www.ensight.org/2005/12/31/sigh-netgear-support/ I'm The Boss @ netmobs, past CEO of b5media, author of Blog Marketing and a hardcore Canadian Fri, 05 Mar 2010 15:21:47 -0500 http://wordpress.org/?v=2.8.6 hourly 1 By: Guruann http://www.ensight.org/2005/12/31/sigh-netgear-support/comment-page-1/#comment-48490 Guruann Thu, 05 Jan 2006 11:57:21 +0000 http://www.ensight.org/archives/2005/12/31/sigh-netgear-support/#comment-48490 Never had an issue with Netgear products, had a 4 port wired router, then wanted to go wireless, bought an ASUS wireless router and couldn't get it to work, so reverted to a Netgear Wireless router and had it working within 10 minutes. Never had an issue with Netgear products, had a 4 port wired router, then wanted to go wireless, bought an ASUS wireless router and couldn’t get it to work, so reverted to a Netgear Wireless router and had it working within 10 minutes.

]]> By: matt http://www.ensight.org/2005/12/31/sigh-netgear-support/comment-page-1/#comment-48475 matt Tue, 03 Jan 2006 06:22:36 +0000 http://www.ensight.org/archives/2005/12/31/sigh-netgear-support/#comment-48475 I just wrote about something similar w/ Linksys devices. It seems to me these SOHO routers/switches have really degraded in quality over the past couple of years. I guess the price wars drove down quality severely. I really don't know where to steer clients anymore, as Netgear and Linksys dominated the SOHO networking market for some time... Recommendations? http://howradical.com/articles/read/10 I just wrote about something similar w/ Linksys devices. It seems to me these SOHO routers/switches have really degraded in quality over the past couple of years. I guess the price wars drove down quality severely. I really don’t know where to steer clients anymore, as Netgear and Linksys dominated the SOHO networking market for some time… Recommendations?

http://howradical.com/articles/read/10

]]> By: Steven Pelsmaekers http://www.ensight.org/2005/12/31/sigh-netgear-support/comment-page-1/#comment-48471 Steven Pelsmaekers Mon, 02 Jan 2006 22:15:59 +0000 http://www.ensight.org/archives/2005/12/31/sigh-netgear-support/#comment-48471 I started my LAN with an Asanté wired router, plug-and-play on my Mac, couldn't be simpler... Now, additionally I have the Airport Extreme/Express combo for total wireless and wired connections around the house, again strictly plug-and-play. Great stuff ! Give both of them a try... I started my LAN with an Asanté wired router, plug-and-play on my Mac, couldn’t be simpler… Now, additionally I have the Airport Extreme/Express combo for total wireless and wired connections around the house, again strictly plug-and-play. Great stuff ! Give both of them a try…

]]> By: jayvee http://www.ensight.org/2005/12/31/sigh-netgear-support/comment-page-1/#comment-48467 jayvee Sun, 01 Jan 2006 17:00:29 +0000 http://www.ensight.org/archives/2005/12/31/sigh-netgear-support/#comment-48467 i hate netgear! i go for linksys :D i hate netgear! i go for linksys :D

]]> By: Mark http://www.ensight.org/2005/12/31/sigh-netgear-support/comment-page-1/#comment-48466 Mark Sun, 01 Jan 2006 16:27:56 +0000 http://www.ensight.org/archives/2005/12/31/sigh-netgear-support/#comment-48466 I've had mine for about 18 months and it worked fine up until I downloaded a firmware upgrade. Now I have to unplug it a let it reset every 2 days or so. They certainly do seem to treat them as disposable. Tried helping my brother in law set up his Linsys the other day. Nearly identical scenario. We need more user centered thinkers in positions of power. I’ve had mine for about 18 months and it worked fine up until I downloaded a firmware upgrade. Now I have to unplug it a let it reset every 2 days or so. They certainly do seem to treat them as disposable.

Tried helping my brother in law set up his Linsys the other day. Nearly identical scenario. We need more user centered thinkers in positions of power.

]]> By: StevenB http://www.ensight.org/2005/12/31/sigh-netgear-support/comment-page-1/#comment-48464 StevenB Sun, 01 Jan 2006 15:08:33 +0000 http://www.ensight.org/archives/2005/12/31/sigh-netgear-support/#comment-48464 Pretty funny - two of the Yahoo ads being served to your page while I read this are for Netgear routers. It is obvious why - triggered by the Netgear mention in the post - but you'd think that Yahoo could "contextualize" a bit with their ad delivery software these days and not deliver ads to posts that are somewhat negative about the product they are pitching. Good luck with the router, Jeremy. I just make it a general practice to never call customer support lines unless there is no other option at all. Using the browser-based setup sounds like a good idea to me - I have had problems with Linksys products before that were solved by blowing off the wizard and using the web setup. Anyway, probably not telling you anything you don't already know! Happy 2006! Pretty funny – two of the Yahoo ads being served to your page while I read this are for Netgear routers. It is obvious why – triggered by the Netgear mention in the post – but you’d think that Yahoo could “contextualize” a bit with their ad delivery software these days and not deliver ads to posts that are somewhat negative about the product they are pitching.

Good luck with the router, Jeremy. I just make it a general practice to never call customer support lines unless there is no other option at all. Using the browser-based setup sounds like a good idea to me – I have had problems with Linksys products before that were solved by blowing off the wizard and using the web setup. Anyway, probably not telling you anything you don’t already know! Happy 2006!

]]> By: Jeremy Wright http://www.ensight.org/2005/12/31/sigh-netgear-support/comment-page-1/#comment-48463 Jeremy Wright Sun, 01 Jan 2006 14:13:25 +0000 http://www.ensight.org/archives/2005/12/31/sigh-netgear-support/#comment-48463 Eric: I might try that ;-) jesse: Naw, it's really not worth the time. I just want a decent, working, router. Joe: Wow, thanks for the offer. I might just do that. I didn't actually talk to tech support, because the IVR system said I couldnt' without a registered product. Which is where I got stuck :| I'll likely try calling early next week :) Eric: I might try that ;-)

jesse: Naw, it’s really not worth the time. I just want a decent, working, router.

Joe: Wow, thanks for the offer. I might just do that. I didn’t actually talk to tech support, because the IVR system said I couldnt’ without a registered product. Which is where I got stuck :| I’ll likely try calling early next week :)

]]> By: _Jon http://www.ensight.org/2005/12/31/sigh-netgear-support/comment-page-1/#comment-48462 _Jon Sun, 01 Jan 2006 13:14:01 +0000 http://www.ensight.org/archives/2005/12/31/sigh-netgear-support/#comment-48462 I have several clients and they all used to be on NetGear routers, switches, and hubs. After several instances like that, I've steered my clients away. I can't make any recommendations, but I've got two RP614's behind me that NG won't warranty because they require that I flash the ROM and "re-test" to see if the problem goes away. The problem was infrequent before - I don't have the time to bother. It's "cheaper" to just replace it with something else. Apparently, they don't understand that. I have several clients and they all used to be on NetGear routers, switches, and hubs.
After several instances like that, I’ve steered my clients away.
I can’t make any recommendations, but I’ve got two RP614’s behind me that NG won’t warranty because they require that I flash the ROM and “re-test” to see if the problem goes away. The problem was infrequent before – I don’t have the time to bother. It’s “cheaper” to just replace it with something else.
Apparently, they don’t understand that.

]]> By: joss http://www.ensight.org/2005/12/31/sigh-netgear-support/comment-page-1/#comment-48461 joss Sun, 01 Jan 2006 09:07:40 +0000 http://www.ensight.org/archives/2005/12/31/sigh-netgear-support/#comment-48461 Hi jeremy. Sorry to hear about your netgear woe's. Sadly Netgear lost the plot a long time ago, both with regards to thier support and products. I have been down the same road your traveling with Netgear. I have to say the outlook is not good. Read <a href="http://www.jossmer.org.uk/blog/index.php?submit=Search&s=netgear" rel="nofollow">some of my experiences with Netgear here.</a> Good luck. Hi jeremy. Sorry to hear about your netgear woe’s. Sadly Netgear lost the plot a long time ago, both with regards to thier support and products. I have been down the same road your traveling with Netgear. I have to say the outlook is not good. Read some of my experiences with Netgear here. Good luck.

]]> By: Joe Pinegar http://www.ensight.org/2005/12/31/sigh-netgear-support/comment-page-1/#comment-48460 Joe Pinegar Sun, 01 Jan 2006 07:44:37 +0000 http://www.ensight.org/archives/2005/12/31/sigh-netgear-support/#comment-48460 What model was it? I've set up and used several Netgear routers and only had a bit of trouble with the wireless model, nothing that a couple of hours poking around didn't solve. I can understand your frustration though, I had the same problems trying to find information when I did have a problem. Give 'em hell! Customer service to make the damn things work shouldn't be optional. What model was it? I’ve set up and used several Netgear routers and only had a bit of trouble with the wireless model, nothing that a couple of hours poking around didn’t solve. I can understand your frustration though, I had the same problems trying to find information when I did have a problem.

Give ‘em hell! Customer service to make the damn things work shouldn’t be optional.

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