Archive for December, 2005
Sometimes I wonder about companies. I really do. I got a new wireless router this month and decided to try and set it up. It’s a Netgear router, which you’d think would work flawlessly. At least I did. Silly me. Here’s what happened.
1. Buy Netgear wireless router 2. Connect as instructed in documentation 3. Ensure all lights are on as necessary, pings to router are working, etc. 4. Receive a “things aren’t connected right, dumbass, make sure all the lights are on and try again” error from the Netgear software 5. Try again. Same message. Wash, rince, repeat. 6. Try and call Netgear with number on box, but it’s the wrong one. 7. Find number in documentation package. 8. Call Netgear to try and figure out what’s wrong, since all seems to be working properly. 9. Get a “you can’t talk to support until you register your product” (after 15 minutes on hold). Of course, the only way to register is to be online. 10. Disconnect everything, go to http://netgear.com/registration, the address they supplied. It’s a 404 error. Yay. 11. Surf around the Netgear site to find the registration page. 12. Enter details. 13. Have to re-enter the serial, because I used the product number instead of the serial (too many damned numbers). 14. Serial doesn’t work. 15. Enter letters as uppercase. Serial doesn’t work. 16. Enter serials with “*” characters on either side (which is what the sticker has). Doesn’t work. 17. Try nearly infinite variations of the serial, part number, date of purchase, retailer purchased at, etc. No workee. 18. Call Netgear to try and figure out how I can get support for a product I can’t even register. Select the customer service menu option. There’s no option to just talk to a customer service rep (I’m not a reseller, I’m not calling about my “RMA” and I’m not checking on the status of an existing order). 19. Try pressing 0 to get an operator. The system hangs up on me. 20. Throw router at wall. 21 Plug it in, and it works.
Okay, I was kidding about the last two bits. But it’d be nice if that’s all it took. I’ve decided to email “firstname.lastname@example.org” to see if they can help. Apparently it can take 4-12 days to receive an answer though. Guess I’m not using this little prezzie anytime soon.
This is sad. I mean, I’m a fairly smart guy (shush). I’ve done this before. But the documentation (online, support forums, knowledge base, etc) was insufficient to answer the “why won’t everything that should work work?” question. And their phone support was useless. And their registration page didn’t work. Hell, they couldn’t even get the number on the box right for CALLING support, and their phone message didn’t know where their registration page actually was.
All in all, a wasted 2 hours.
Well, after 10 days in Toronto, the whole family is back home.
Christmas with the families really was great. Flying out was traumatic (flights delayed, flights cancelled, Air Canada refusing to comp a hotel so that not only was it more expensive to fly than to drive it also took longer). But the trip was great.
It was the most relaxing and fun Christmas I’ve had in quite a few years. Thanks to my family, to my fantastic wife and wonderful kids and to all the great friends we saw.
It was especially amazing to hang out with Jake, Steve and Thomas the night before we left. We stayed up way too late, but I’m really, really glad we did it all the same.
The trip back was hell (serious rain the whole way, and fog from Boston to New Brunswick (6 hours)). Slow. More than 20 hours in the car.
But, we made it. We’re home. We’re resting, cleaning, unpacking and we’re hoping to enjoy New Year’s somehow (though we aren’t sure how).
Thanks to everyone who sent cards, emails, phone messages, etc, while I was away.
Now, time to get back to being a family. I probably won’t be online much over the weekend, though I’ll try and hit the ground running Monday.
Okay, heading to Toronto now. Offline until about Monday. Have a great weekend everyone! I should be at TACF on Sunday :)
I got an early Christmas gift this week. A nice, black, sleek, awesome, light, tiny RAZR!
I’ve only had it for a few hours, but so far so good. I’m not a huge gadget guy so I didn’t care that the camera was subpar. I got it for 50$ on a great plan, 6 months free calling, no activation fees and free long distance in Canada on weekends.
It’s mainly so I can be contacted while I’m away. It might graduate up to my main phone, but for now it’s just a secondary. If you need it, email me and I’ll get it to you.
I’m coming to Toronto for Christmas! While normally I’d be miffed that a speaking gig had been cancelled, in this instance it means I can rebook my flight to come to T-Dot for the holidays!
Technically we’ll be in Alliston for most of it. But I’m flying in on Friday evening, thinking of coming down to the city for Monday. Anyone up for anything?
Also, if anything else is happening, I’d love to be involved. Been too long since I was in the city with a chance to hang out with folk!