Dec 31 2005

Sigh @ Netgear Support

Category: General, IT ThoughtsJeremy Wright @ 5:43 pm

Sometimes I wonder about companies. I really do. I got a new wireless router this month and decided to try and set it up. It’s a Netgear router, which you’d think would work flawlessly. At least I did. Silly me. Here’s what happened.

1. Buy Netgear wireless router
2. Connect as instructed in documentation
3. Ensure all lights are on as necessary, pings to router are working, etc.
4. Receive a “things aren’t connected right, dumbass, make sure all the lights are on and try again” error from the Netgear software
5. Try again. Same message. Wash, rince, repeat.
6. Try and call Netgear with number on box, but it’s the wrong one.
7. Find number in documentation package.
8. Call Netgear to try and figure out what’s wrong, since all seems to be working properly.
9. Get a “you can’t talk to support until you register your product” (after 15 minutes on hold). Of course, the only way to register is to be online.
10. Disconnect everything, go to http://netgear.com/registration, the address they supplied. It’s a 404 error. Yay.
11. Surf around the Netgear site to find the registration page.
12. Enter details.
13. Have to re-enter the serial, because I used the product number instead of the serial (too many damned numbers).
14. Serial doesn’t work.
15. Enter letters as uppercase. Serial doesn’t work.
16. Enter serials with “*” characters on either side (which is what the sticker has). Doesn’t work.
17. Try nearly infinite variations of the serial, part number, date of purchase, retailer purchased at, etc. No workee.
18. Call Netgear to try and figure out how I can get support for a product I can’t even register. Select the customer service menu option. There’s no option to just talk to a customer service rep (I’m not a reseller, I’m not calling about my “RMA” and I’m not checking on the status of an existing order).
19. Try pressing 0 to get an operator. The system hangs up on me.
20. Throw router at wall.
21 Plug it in, and it works.

Okay, I was kidding about the last two bits. But it’d be nice if that’s all it took. I’ve decided to email “support@netgear.com” to see if they can help. Apparently it can take 4-12 days to receive an answer though. Guess I’m not using this little prezzie anytime soon.

This is sad. I mean, I’m a fairly smart guy (shush). I’ve done this before. But the documentation (online, support forums, knowledge base, etc) was insufficient to answer the “why won’t everything that should work work?” question. And their phone support was useless. And their registration page didn’t work. Hell, they couldn’t even get the number on the box right for CALLING support, and their phone message didn’t know where their registration page actually was.

All in all, a wasted 2 hours.


Dec 30 2005

Back Home

Category: GeneralJeremy Wright @ 2:01 pm

Well, after 10 days in Toronto, the whole family is back home.

Christmas with the families really was great. Flying out was traumatic (flights delayed, flights cancelled, Air Canada refusing to comp a hotel so that not only was it more expensive to fly than to drive it also took longer). But the trip was great.

It was the most relaxing and fun Christmas I’ve had in quite a few years. Thanks to my family, to my fantastic wife and wonderful kids and to all the great friends we saw.

It was especially amazing to hang out with Jake, Steve and Thomas the night before we left. We stayed up way too late, but I’m really, really glad we did it all the same.

The trip back was hell (serious rain the whole way, and fog from Boston to New Brunswick (6 hours)). Slow. More than 20 hours in the car.

But, we made it. We’re home. We’re resting, cleaning, unpacking and we’re hoping to enjoy New Year’s somehow (though we aren’t sure how).

Thanks to everyone who sent cards, emails, phone messages, etc, while I was away.

Now, time to get back to being a family. I probably won’t be online much over the weekend, though I’ll try and hit the ground running Monday.


Dec 16 2005

Heading Out

Category: GeneralJeremy Wright @ 2:22 pm

Okay, heading to Toronto now. Offline until about Monday. Have a great weekend everyone! I should be at TACF on Sunday :)


Dec 14 2005

I’ve Been RAZR’d!

Category: From My Life, General, IT ThoughtsJeremy Wright @ 9:59 pm

razrI got an early Christmas gift this week. A nice, black, sleek, awesome, light, tiny RAZR!

I’ve only had it for a few hours, but so far so good. I’m not a huge gadget guy so I didn’t care that the camera was subpar. I got it for 50$ on a great plan, 6 months free calling, no activation fees and free long distance in Canada on weekends.

It’s mainly so I can be contacted while I’m away. It might graduate up to my main phone, but for now it’s just a secondary. If you need it, email me and I’ll get it to you.


Dec 14 2005

Toronto for Christmas!

Category: From My LifeJeremy Wright @ 5:20 pm

I’m coming to Toronto for Christmas! While normally I’d be miffed that a speaking gig had been cancelled, in this instance it means I can rebook my flight to come to T-Dot for the holidays!

Technically we’ll be in Alliston for most of it. But I’m flying in on Friday evening, thinking of coming down to the city for Monday. Anyone up for anything?

Also, if anything else is happening, I’d love to be involved. Been too long since I was in the city with a chance to hang out with folk!


Dec 14 2005

Look Back on 2005’s Predictions

Category: Blogging, Business, From My Life, IT ThoughtsJeremy Wright @ 12:33 pm

Every year I try and make a set of predictions. My review of my 2004 predictions gave me an overall score of “0″ for “1 completely right. 1 completely wrong. 2 vaguely right / wrong.”

For 2005 I decided to up the ante and make 10 predictions across a number of markets. Here they are, here’s how I did, and here’s my scoring for this year.

Prediction: Microsoft will not release Longhorn.
Result: Okay, looking back this seems like a given, but in 2004 Microsoft was still hinting that a staggered 2005 release was possible. I don’t really deserve a full point for this, but I did get it right in spite of rumours to the contrary.
Score: +1 for moi.

Prediction: Google will make mistakes, lose the “halo” and stock will shrink to IPO levels.
Result: While Google made lots of mistakes and decidedly lost its “halo”, the stock didn’t shrink. I still believe that’ll happen, but I was likely compressing too much foretelling into too small of a period of time.
Score: +1 for calling the missteps. -1 for missing it on the stock price. Overall adjustment is 0 for a total score of +1.

Prediction: Sun will open source Solaris, putting pressure on Novell.
Result: Bang on. Sun open source’d Solaris which, again, wasn’t a for sure at all at the end of 2004 in spite of strong hints. Pressure was definitely on Novell to step up.
Score: Ding ding ding! I should get 2 points for this, but I’ll only take 1 for a total of 2 points. I’m on a roll baby!

Prediction: Novell won’t step up or make a significant impact on the market.
Result: The only ways Novell really stepped up was in their continuing great marketing and in continuing to open source technologies. I’m still not convinced that’s a great strategy for them, as their company really doesn’t differentiate in enough areas make the strategy make sense. Especially since the products they are open sourcing are some of their unique ones.
Score: Knock another one back for the champ, this puts my total score at 3, which is craziness I tell you!

Prediction: Apple will continue to dominate the music player market, though share will drop to 75%.
Result: Okay, this one was a given. Nobody thought the WMP-based players would really start dominating this year. I felt that moves like Napsters subscription model and cloned services (like Yahoo’s recently released one) would make a dent. And they did. The actual metric is between 75-80%.
Score: I’ll take a half-point on this. At the end of 2004, Apple owned more than 90% of the market. Dropping 15-20% is a huge drop, but not enough to earn me a full point. Total score: 3.5.

Prediction: Xbox 360 will be released. Great graphics, okay games, not enough to take a serious lead.
Result: At the time, I’d expected the 360 in the earlier fall, like October. I didn’t publish that, though, so I won’t take a hit on it. My prediction was bang on. I still expect the 360 and the PS3 to go head-to-head, but considering that the PS3 likely won’t be out in north america until 1-3 months before Christmas I don’t see the real head-to-head happening until 2007.
Score: +1 for getting everything that mattered right (release date of both consoles, performance of the 360 more than 6 months before any real screens were announced and the classic “not enough great games” syndrome that almost every console suffers from). Total score: 4.5.

Prediction: Storage market will consolidate. No major moves in centralized or virtual storage by the big boys.
Result: I’ll be honest, I haven’t been following this as much since I quit my job in the enterprise arena. I had to call up some friends to confirm that while virtualized, centralized and decentralized storage are gaining appeal in the niche markets, most of the major players aren’t offering them as part of their big-name products.
Score: I’ll take a +.5 for this, mainly because I don’t have enough knowledge of the industry to know if I really nailed this or not. Total score is 5. I should work on predicting lottery results ;-)

Prediction: 3 surprise hit movies this year.
Result: It’s hard to remember, looking back. But, Narnia and King Kong were surprises in terms of how good they were. Mr & Mrs Smith was also surprisingly good. Some movies were surprisingly bad.
Score: While I nailed the prediction, I really don’t feel it’s a long shot to say that 3 surprise hit movies in a year is, well, surprising. Again, I’ll only take half a point for basically gaming this call. Total score is 5.5.

Prediction: Several blogging books released. Companies really start to jump on the blogging bandwagon. Bloggers make some key mistakes and the “halo” comes off of blogging.
Result: I just about nailed this. Several blogging books were released, but in late 2004 (before actually signing any contracts), I’d expected at least 2-3 to be out. I hadn’t realized that it takes about 4-6 months from when the book is written until when it’s on shelves, though, which is why the other books are actually in January-March.
Score: I missed the date, but nailed everything else. Still, I won’t take any points for this, even though I feel it was quite prescient of me. In some ways it was obvious this was coming, even if it wasn’t 100% clear at the end of 2004.

Prediction: I “get some”.
Result: Well, yeah. This was a given ;-)
Score: I won’t take any points for this either, since it was totally a given :D

My total overall score was a, to me, quite impressive 5.5. I really only got a few points wrong, and most of those were to do with timing. Still, it was quite a huge year for business, IT, entertainment and blogging and it’s nice to look back on it.

I’ll have my predictions for 2006 in the next few weeks.


Dec 13 2005

Canadian Elections

Category: GeneralJeremy Wright @ 2:15 pm

As folk may or may not know, the Canadian Elections are on right now. Canadian Elections are odd, for reasons which I don’t want to get into right now.

As of this moment, I’m trying to figure out first and foremost which party I am most closely aligned with in terms of my views and priorities. Obviously that’s only one part of the equation. It’s all well and good that the Liberals are firmly Canadian-minded (which is good), anti-debt (which is good), pro-small business (which is good) and a bunch of other things.

But, over the last number of years, I’m not sure how well they’ve actually managed to do what their priorities say they should be doing.

And, really, I’m not convinced that the last 10-15 years of liberalism has been good for the country. My other options seem to be the Conservatives, which would be okay (enough) if Harper wasn’t effectively an American on his policies, and an idiot when it comes to how to pay for his promises.

NDP? Well, I’m not really a Union kind of guy. Plus, I have very little confidence in Jack Layton to actually do what he says, considering how many of *his* promises he’s relented on.

So I’m left with no clear winner. Which means that, along with about 25 million other Canadians, I’m decidedly undecided.

I’ll watch the debates, watch the news nearly every night to see what new promises are coming up and generally try and keep an open mind.

That said, while I don’t know what I *do* want, I’m very sure of what I *don’t* want. I don’t want a Liberal majority government. They’ve proven too many times that things go wrong when they have a majority government. Hell, I’m not sure any government should ever ideally hold a majority position. Abuse is simply too easy.

But knowing what I don’t want doesn’t help me much.

Y’know what’d be really nice? If Duceppe wasn’t a separatist and wasn’t just concerned with Quebec’s issues. Because he’s actually a smart, well spoken, common sense kind of guy.

Bah.


Dec 13 2005

An Open Letter to 2005

Category: Blogging, Business, From My Life, General, IT Thoughts, Work, WritingJeremy Wright @ 1:38 pm

Dear 2005,

It’s been great getting to know you over the last number of months. I know that when 2004 first mentioned that you were coming I was a bit leery. You seemed so distant.

It probably didn’t help that I hated my job at the time, felt like my star was really starting to rise and was doing regular interviews with the press. I just didn’t have time for new friends, nevermind one which would be around every single day.

You see, despite the ups and downs of 2004, I was quite comfortable with her. I, generally, knew what to expect. I felt like I was in control.

But you, 2005… Oh, no, I haven’t been in control. Hell, things have been going so fast since we got to know each other that I could barely keep my pants on.

Every other year I’ve ever known has been slow and friendly. They allowed me to get to know them a little bit before launching into the thick of things. But no, not you. No, immediately upon meeting you I hand in my resignation. Yeah, it was a good first day together.

Then within 2 weeks I was fired. A week later I was suddenly in Napa Valley speaking at a conference. 2 weeks later I was at another conference. And the next week at another.

And from there things just started getting crazy. Border incidents, signing a book deal, TV, radio, newspaper, magazine interviews, hate mail, death threats, and 2 cross country move.

And, really, things never slowed down. It’s been a gangbuster time with you in good ways and bad ways. I’m still standing, though, which is more than I can say for some of my friends. Some days you’re a massage therapist, other days you’re a heavy weight boxer and others you’re a traitor to the cause. I never know quite how to paint you and, looking back, I’m not sure you deserve to be painted.

Oh, we’ve had some good times alright. Who could forget opening up my first book, or starting b5media or my boys’ birthdays or finding a real home where we really fit for the first time in years (maybe ever).

So, while I have lots to be thankful for in our relationship, I also don’t mind saying goodbye. It’s been, well, it’s been a trip getting to know you but I won’t be sad to see you go. Every day was certainly an adventure, though, and I think every guy needs a time like that to look back on and smile. And, thankfully, whenever I look back on our relationship I will be smiling.

I guess what I’m trying to say is “thanks.” I’m pretty sure I mean it too.

You called me up the other day and said you wanted to introduce me to your friend 2006. Typically I’d be leery of any of your friends. But you said she was much more “funloving” than you were and that she had lots of “personality”. Hopefully that doesn’t mean she’s ugly. I guess I won’t really find out until we meet in a few weeks.

Sigh.

Well, I guess we’ll be saying “goodbye” soon. Not “see you later”. I’m not very good at goodbyes, so I’ll just say it right up front.

So long, 2005, and thanks for all the fun, fish, frollicking, friskings, formalities, fuming and flinching. It’s been a worthwhile relationship.

Your inside joke,

Jeremy Wright


Dec 08 2005

“Pardon My French”

Category: From My Life, GeneralJeremy Wright @ 11:59 am

I have an odd habit. Whenever I swear (and by swear I mean “ass” and “hell”, very rarely anything truly vulgar), I say “pardon my french” right afterwards.

*I* know it’s not french. The people I’m talking to know it’s not french.

Maybe I hope by tossing in an oddism, folk forget that I just swore. But the odd thing is that I didn’t really swear in the first place.

I have no idea where I picked this up. It’s like a hook a character in some crappy comedy movie has. He does it over and over again, nobody laughs, but it makes him feel like everything is right in the world.

Truly odd.


Dec 07 2005

What Is Uptime?

Category: General, IT ThoughtsJeremy Wright @ 6:10 pm

Ian penned a nice little follow up to this scalability / reliability / availability / uptime issue: What is 99% Uptime Anyway?

In it he gives a brief view of what different “9s” of uptime means:

Uptime Time lost in a year
98% 7.3 days
99.0% 3.7 days
99.9% 8 hours
99.99% 1 hour
99.999% 5 minutes

And he goes on to say that “uptime” is such a crappy metric. It doesn’t take into account responsiveness, dropped pages, when something was down, etc. He proposes a new metric for companies, one that I totally agree with:

I think companies should define a metric more along the lines of: the time take to complete XXXX operation, between the hours 9AM and 9PM. and then combine these timings into a weighted average. The weights being how important that operation is to your core business.

measure & monitor that. not uptime.

If some of the companies I’ve worked with recently had done the above, you can bet their average score would have been incredibly low – even though their “real uptime” would have been fairly high.

After all, Google Analytics was “up” during its recent rush. Servers were responding, pages were being served, stats were being tracked… But, it wasn’t very responsive or useful.

Good job Ian.


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