Ensight - Jeremy Wright

In addendum to my earlier entry… It is now nearly midnight. And there is music in the room above me so loud that I can’t sleep. It is (quite literally) shaking the mirror on the dresser in my room.

I was tolerant of it for a while. I was watching TV so it didn’t really bother me that much.

I figured I’d give the front desk a call, they’d sort it out, no biggie. I called the front desk, and the conversation went something like this:

Him: How may I help you?
Me: There’s some incredibly loud music …
Him: [interrupts me] Ah, you must be on the 6th floor.
Me: [pause] I’m sorry?
Him: There’s a party on the 7th floor. A few of the guests have complained. We understand this is probably distracting you, so we’ll move you to another room, free of charge.
Me: I’m sorry… You’re saying there’s a party that’s too loud and so you’re going to move me to another room to deal with it?
Him: Yes. There isn’t much else I can do.
Me: You could make the party quieter, right?
Him: No. They book that entire floor every weekend.
Me: So… You booked me into the 6th floor, knowing there’d be a party above me, and you didn’t think to mention it to me so I could, y’know, choose to be moved elsewhere?
Him: Well, they aren’t always this loud.
Me: Uh huh. So, to repeat, my only option is to either move to another room at midnight or try and ignore music so loud it’s shaking furniture on the floor below?
Him: Well, when you put it so bluntly… Yes.
Me: Uh huh. [click]

…

I’ll let you know how I sleep in the morning. This is not my idea of a good time the day before I have to catch a red-eye though. I’m singularly unimpressed with the overall service of this hotel. I was definitely spoiled at the Hyatt.