A Personal Blog
Yahoo's Fraud Department
Bad experiences? Yeah, we’ve all had them. I swear mine takes the cake though. Yahoo mistakenly charges a CC in my Yahoo Wallet, for a service I never asked for, and never received, but can’t issue a refund because the service is “non-refundable”.
Give me a break.
They said to take it up with my CC company. Except that a case like this is a case of fraud in the CC company’s eyes. I asked if they were sure that’s what they wanted. They hung up.
Wonderful service.
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| Print article | This entry was posted by Jeremy Wright on February 28, 2004 at 1:50 pm, and is filed under General. Follow any responses to this post through RSS 2.0. Responses are currently closed, but you can trackback from your own site. |
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about 7 years ago
I can’t believe they hung up on you thats so rude. I couldn’t find a followup did you get your money back?
about 7 years ago
A Yahoo user at Geocities clearly with no brain took a copyrighted poem and placed it on his web site claiming the following.
I Love Poetry to the fullest, especially those that converses about Love I wrote this one
He clearly does not understand what ISBN and ®© symbols mean. The poem is published.
I was notified of this breach by search engine alerting me of one of my poems sudden use elsewhere online.
In my complaint, Yahoo asked for a noc seeking the following
1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
2. a description of the copyrighted work or other intellectual property that you claim has been infringed;
3. a description of where the material that you claim is infringing is located on the site;
4. your address, telephone number, and email address;
5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law;
6. a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
Each of the above “and also a photo copy of the actual poems ISBN publishing information and copy right information with my real signature” was also supplied. All except my phone number. To ask for my phone number is against the Privacy ACT in both USA & UK.
Hundreds of replies have been sent back to me, each and all saying the noc does not comply.
Then they had the cheek to send a damn survey asking what I thought of the service they provided. What service I have seen none at all just total malicious harassment and toying with me from yahoo staff.
Yet both local Police and legal advisors have all confirmed this fully complies 100% absolutely with the request made by yahoo.
It appears that yahoo staff have nothing better to do than drag this out and maliciously antagonise those complaining. They are effectively leaving yahoo wide open legally to be sued for damages and compensation.
What’s worse is that this is my living we are talking here, and yahoo are severely making me want to end it all and throw away my career.
Either the staff dealing with this are totally brain dead or they are malicious and seriously placing the entire yahoo corporation in jeopardy.
How on earth do I get a hold of yahoo’s solicitor I have the copy right contact for yahoo it’s the solicitor or corporate management I need in this one.